Prescription Requests as of July 1 2016--There will be fees for all prescription requests received outside of an appointment ($8.99+HST). All prescription requests, at this time should be coming through your patient portal (information below) and not requested through your pharmacy. As of July 1st 2016 you will have the ability to pay for the prescription request through the portal as well.
*New Patient Portal*
We are now offering a new patient portal. Through this portal you will be able to see upcoming appointments, some results, update your demographic information and soon have the ability to book appointments on line.
Also your will be able to request a prescription renewal ($8.99+HST), and for some phyicians, the ability to message your physician or nurse directly through the portal ($13.99+HST)
We will need your email address before you can register for the portal. If we do not currently have your email address, please send us a message through the
website or call the office at 613-228-2882 x5.
To register for the portal go to www.midash.ca. Once registered please use the portal tutorial to optimize your experience.
Requesting an appointment | Cancelling an appointment | Missing an Appointment | Preparing for your Appointment
Emergency Situations | Responsibility of each patient | Specialist Referral | Chart Transfer | Pick-Up of Medical Documents | Protecting Your Privacy
Same Day Appointments
Several of our physicians offer 1or 2 Same Day appointments to their patients on certain days of the week. To try to book one of these appointments, you may try calling in the morning as early at 8:00AM.
Same Week Appointments
Many of our physicians offer Same Week appointments to their patients. These spots can only be booked the Friday prior to each week. Please call us as early as 8:00AM.
These spots are limited. Fisrt call, First serve!
Please Note for Dr Lofaro, patients may only call on Monday to try to book a same week appointment.
To book, change, confirm or cancel an appointment with your family physician, please call us at 613-228-2882.
When calling to book an appointment, you will be asked to provide your name, date of birth and reason for your appointment.
It is important to give the receptionist some idea of the reason for your appointment. This will help the physician be better prepared for your visit. This will also allow our front team to schedule your appointment with the right length as the time scheduled for certain appointment depends upon the appointment type. Example: Periodical Health Review are usually 30 minutes depending on the physician.
Please note that our receptionists do not have medical training and are not qualified to answer your health questions. They cannot give the results of any tests at anytime. If you have any health concerns, come and see your family doctor or ask to speak with a nurse.
For advice or concerns after hours, you can always call the Telephone Health Advisory Service (THAS) at 1-866-553-7205; TTY: 1-866-250-3379 or Telehealth to speak to a registered nurse at 1-866-797-0000
Also note that your doctor may not work every day. Other days, your physician may be heavily booked, out on an emergency or off on Holidays. On these occasions, if an appointment is urgent and cannot wait, you can request an appointment with our urgent care doctor (please see the urgent care section for details on our urgent care clinic procedures).
***** Periodical Health Review:
Annual Physical Exams are no longer covered by OHIP. Pap smears are covered every 33 months for healthy patients. You may book a Periodical Health Review with your family physician every year for a review of your health status, tailored to your individual health need. The visit's length can vary between 15 minutes to 30 minutes depending on your physician's assessments and/or recommendations.
This change became effective as of January 01st, 2013.
All appointments must be cancelled at least 24 hours prior the scheduled appointment or no show fees will apply.
Appointment confirmation through emails is now offered to our patients. Please nsure that we have a valid email address for yourself and your family.
It is the responsibility of the patients to remember their appointment information. No reminder calls will be made prior to appointments.
Missed appointments take valuable time away from ill people who are waiting to see their doctor. Please provide advance notice for appointment cancellations. If you miss or arrive too late for your appointment, no show fees will apply ($43 for a regular appointment and $68 for a Periodical Health Review or half hour appointment). An invoice will be sent to your address.
In the case of an emergency, call 911 immediately.
Our office is not equipped to handle major health emergencies.
Certain emergencies (chest pain, stroke, collapse, problems breathing, severe allergic reactions, major lacerations, bad burns, etc.) will be redirected by our staff to the closest hospital emergency department.
Arrive on time for your appointment.
Please always call us first before visiting other walk-in clinics or urgent care clinics.
If any of your demographic information has changed such as your address, email address or phone numbers (home, work, cell), please call to advise us.
Check the expiration date on your card, and arrange for a new one before it expires.
Please bring along your own slippers or indoor shoes as you will be required to remove your boots during wet or snowy weather.
If your physician initiates a referral to a specialist, please note that the wait times vary widely. Once we have confirmation of your appointment, our office will notify you by telephone, unless mentioned otherwise. Sometimes certain specialist offices call the patients directly to let them their appointment information. We will outline the appointment time, date and location and any specific instructions you are required to follow. Please ensure our office has your current demographic information.
For chart transfers, patient will need to sign a consent form allowing us to send a copy of their chart to a specific physician. Chart transfer fees are $25 +HST per person (chart will be copied on CD).
Photo I.D. will be required when picking up a medical document at the clinic (Blood requisition, etc.).
3rd Party Pick-Up:
For a 3rd person to be able to pick a document on your behalf, you will need to have sign a consent form allowing them to pick up a specific document. Photo I.D. will also be required from that person.
We respect your privacy. Only the Meadowlands Family Health Center Team involved in your care have access to your personal health information. Any personal health information we collect from you remains confidential. Your medical record is considered private and confidential. All patient information is stored electronically, and is protected by passwords and firewalls.